Help & FAQs
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How do I place an order? |
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How do I place a reorder? |
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What payment types are accepted? |
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How do I pay my invoice online by credit card? |
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What are the payment terms? |
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Are the prices the same online as in the catalog? |
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Whom can I call to help me with my order? |
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How long will it take my order to ship? |
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Whom do I contact with billing questions? |
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Can I change my order? |
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Will you automatically send me a proof for personalized items? |
| Why do I need a Labor Law Poster? NEW! |
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How do I remove myself from the mailing list? |
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How do I set-up Laser Mailing Labels using Microsoft Word? |
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What are your artwork requirements? |
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What if I have my own design? |
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What stationery should I choose? |
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What printing process should I choose? |
How do I place an order? |
Choose any of the following methods:
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• Online |
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Use our online catalog to place a secure order for any Grayarc® product. |
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• By Phone |
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1-800-243-5250 |
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We are available 24 hours a day, 7 days a week. |
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• By Fax |
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1-800-292-4729 |
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• By Mail |
Use the order form located on page 35 of the 2008 Grayarc® Catalog.
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• Print Order Form |
- HTML - Click on this version if you
have a phone connection. |
- PDF - Click on this version if you
have cable, DSL, or other
high-speed connection.
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Please complete the form and return to...
Grayarc®
715 Stratford Avenue
Hagerstown, MD 21740 |
If you do not have a catalog, please call our customer service department and a friendly sales representative will be glad to assist you.
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How do I place A reorder? |
New feature! Now you can place your reorder with just
a few clicks of the mouse! Just login to your account and
find your prior order(s). Then tell us what you’d like
to do—keep it the same, change the imprint, or start all
over again! Your reorder will then be shipped from our
facility in 24 hours.
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What payment types are accepted? |
Choose from one of the following methods:
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• Open Account on Credit Approval |
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• Credit Card |
We accept MasterCard, Visa, American Express, and Discover.
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How do I pay my invoice online by credit card? |
You can pay for
invoices online by credit card. Simply click here and enter all of the necessary
information.
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What are the payment terms? |
Payment is due upon receipt of merchandise with an established open account.
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Are the prices the same online as in the catalog? |
Prices are the same in catalogs and on this site. Occasionally, we will have special pricing offers available only on this site.
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Whom can I call to help me with my order? |
If you encounter difficulty placing your order with our online catalog, please call our customer
service department at 1-800-243-5250 or email us and we will contact you in a timely manner.
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How long will it take my order to ship? |
Most products ship within 24 hours of receiving the order. We normally ship via UPS Ground service within the continental U.S. unless otherwise specified (extra charges may apply). Orders shipped to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands will be sent via Priority Mail unless otherwise requested. We cannot ship to P.O. Boxes. Please note that choosing Next Day Air or Second Day Air does not speed production/manufacturing time.
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Whom do I contact with billing questions? |
Please e-mail us at customerservice@grayarc.com or call
Customer Service at 1-800-243-5250.
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Can I change my order? |
Yes, it may be possible to alter your order, depending on its stage in the fulfillment process.
Call (please do not e-mail or fax) Customer Service at 1-800-243-5250.
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Will you automatically send me a proof for personalized items? |
Proofs are not automatically sent. If you require a proof, please call Customer Service at
1-800-243-5250. The charge for a standard proof is $10.
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How do I remove myself from the mailing list? |
Email: customerservice@grayarc.com
or call 1-800-243-5250.
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How do I set-up Laser Mailing Labels using Microsoft® Word®? |
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Laser Label Setup |